Sustainable Travel Vietnam | Responsible Tour Packages

FAQ

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How do I book and make payment?

A non-refundable deposit of 20% of the total package price is required to confirm your reservations. Final payment of the tour price must be made 15 days before your departure, otherwise Threeland Travel may at their sole discretion cancel the bookings without any refund of sums already paid to Threeland Travel by the Client/Agent.

What form of payment do you accept?

We accept payment by Cash, telegraphic transfer, major Credit Card ( Visa, Master ). Client’s payment shall be settled by telegraphic transfer, by cash, credit cards or traveler cheques. Except for cash payment, bank fee is applied. In case the credit facilities have been agreed with the Client/Agent, payment shall be settled by swift or telegraphic transfer to the appropriate Threeland Travel bank account. Any bank fee charge must be paid by the Client/Agent.

Will you contact me in case there is a problem?

Yes, we definitely will. In case there is a problem with your payment or booking details, we will contact you on the telephone number or email address stated in your booking.

Can I amend my booking after the reservation is made?

A service charge of USD 25 will be implemented for any changes to the booking once the reservation is confirmed. Once documentations are issued, any changes thereafter will be $50 per change and for re-issuance of any vouchers. Additional charges for the re-issuance of air tickets will be applied. When dates are changed on these packages, prices may vary depending on the day of travel and airline class of service booked, which is determined by airline seat availability. All prices are subject to change without notice. Note: The amendment service charges stated above are in addition to the applicable cancellation charges.

Can I cancel my booking?

We understand that you probably get some accidental things and must postpone or even cancel the trip. We provide a very flexible policy of cancellation. For cancellations of confirmed arrangements, while a Client/Agent loses its deposit as mentioned above, charges for cancellation of bookings are not levied by Threeland Travel but if hotels, carriers and other contractors apply charges for cancellation, the Client/Agent shall be liable to pay those charges to Threeland travel or to the concerned parties directly as the case may be. For NO-SHOWS, there will be no refunds. All cancellation must be in writing and received by Threeland Travel. No refunds or exchanges can be made in respect of accommodation, meals, sightseeing tours, transport or any other services which are included in the tour prices but not utilized by the tour member.

FAQ